Overview

Flint and Denbigh Riding Club is run by a team of volunteer committee members. All bookings and payments are processed by one of our volunteers so we ask, that at the time of booking, you are sure you can attend.

However, things happen with our horses and ourselves and our refund policy tries to reflect these every day occurences.

Membership

Membership is not normally refundable unless in exceptional circumstances.

Refunds

Clinics

At the time of booking your clinic, please make sure you are committed to attend. However, if you need to cancel your clinic more than one week in advance of the clinic taking place, please contact the clinic organiser, by email who will release your place on the website and arrange a refund. Please note that the clinic price less the £2.50 paypal administration charge will be refunded.

If you need to cancel your clinic within one week of the clinic taking place, a refund will not normally be due. However, if the clinic organiser manages to re-sell your place, she will arrange a refund for you, again, less the £2.50 paypal administration charge.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Competitions

Refunds for competitions are not normally given except in exceptional circumstances. Competitions are staffed based on the number of entries received and issuing refunds will result in a loss for the club.

Camps

Camp deposits are not refundable. Please contact your camp organiser if you are no longer able to attend camp.